Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or peak periods, processing may take up to 5 business days.

Business days exclude weekends and applicable public holidays. Processing is separate from transit. Any item-specific production or preparation period must be disclosed before purchase.

Standard delivery to supported U.S. destinations is estimated at 10–15 business days after dispatch, in addition to processing time.

For destinations outside the United States, confirm the applicable estimate before ordering. Carrier conditions, destination, weather, and customs can affect arrival. Estimates are not guaranteed delivery appointments.

Available destinations and shipping methods are those offered at checkout. Shipping charges are calculated and displayed before payment based on the order, destination, and chosen service.

Do not assume a remote address, PO box, expedited service, or country is supported unless checkout offers it.

Orders may be fulfilled from our own or partner facilities in China or other stock locations depending on inventory and destination.

The dispatch location may differ from the registered business address. We do not represent every order as locally shipped.

After dispatch, shipment confirmation and available tracking information are sent to your checkout email. Initial carrier scans may take time to appear.

An order may arrive in separate parcels. Check each tracking reference and contact support if part of your order remains unexplained.

Review the recipient name, street, unit, city, region, postal code, and contact details before payment. Request corrections immediately.

We can attempt changes or cancellation before fulfillment but cannot guarantee them once preparation or dispatch has begun. No cancellation fee applies to a successfully canceled unfulfilled order.

If tracking stops for an extended period, the delivery estimate has passed, or a parcel appears lost, email service@magelogri.com with your order number and tracking reference.

We will investigate with the carrier or fulfillment partner and provide an appropriate delivery, replacement, or refund solution. If dispatch cannot occur within the promised period, we will communicate the delay and provide any consent, cancellation, or refund options required by applicable law.

Check the delivery location, household members, reception, carrier notice, and any delivery photograph. Contact us if the parcel is still missing.

A delivered scan alone does not automatically justify refusing an investigation or remedy.

Where safe, keep the outer packaging, label, and contents and send relevant photos of damage, missing parts, or incorrect items.

If a parcel returns to sender, we review the cause and explain any reasonable reshipping cost before proceeding. Merchant errors are resolved without additional cost to the customer.

Checkout shows taxes and import charges collected by the store when applicable. A destination may impose additional charges not collected at checkout; the recipient may be responsible where local law permits.

Contact support before ordering if the treatment of import charges is unclear. Nothing in this policy limits mandatory consumer rights.