Customer Support Email: service@magelogri.com

Customer Service Phone: +86 18588456775

Service Hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Messages received outside these hours can be sent by email for review during service hours.

Include the product name or link and the question you would like us to check. For fit questions, include the dimensions of your record sleeve, box set, or intended display space.

For mounting questions, describe the wall or surface. Do not assume a fixing is suitable for every material.

Include your order number and checkout email. For a delivery concern, add the tracking reference and a short explanation of the issue.

We can check dispatch information and investigate delays, missing contents, or a parcel marked delivered that you have not received.

Contact us immediately if your address, item, or cancellation request needs attention. We can attempt changes before fulfillment but cannot guarantee them once preparation or dispatch has begun.

No cancellation fee applies to a successfully canceled unfulfilled order.

For eligible change-of-mind returns, contact us within 30 calendar days after delivery. Include the item, reason, order reference, and relevant photos where useful.

For damaged, defective, incorrect, or materially misdescribed items, tell us promptly so we can arrange an appropriate remedy without additional cost. Do not send a parcel to the registered business address without return instructions.

Send privacy requests to the same support email and identify the request clearly. We may need proportionate information to verify your identity.

Do not email passwords, full payment card numbers, card security codes, or one-time authentication codes.