Request an eligible change-of-mind return within 30 calendar days after delivery.

This preference-return period does not shorten mandatory rights concerning damaged, defective, incorrect, or materially misdescribed goods.

For a preference return, the accessory must be unused, uninstalled, and in original condition, with original packaging and included fittings or parts.

Products altered, drilled, assembled in a way that causes damage, or damaged after delivery may not qualify for a preference return. These conditions do not remove rights concerning an existing defect or merchant error.

Email service@magelogri.com with your order number, checkout email, item and variant, reason, and relevant photographs where useful.

We will review the request and provide the applicable return destination and packing instructions. Do not dispatch a return before receiving instructions.

The return warehouse may differ from the registered business address. Do not send returns to that address without our instructions.

Protect corners, surfaces, and removable parts; include the order reference and retain proof of posting and available tracking. Do not include your vinyl records unless specifically instructed.

Customers pay return shipping for eligible preference returns. Original standard shipping charges are not refunded for preference returns unless required by law.

No restocking fee applies to approved returns. Where a return is needed because an item is damaged, defective, incorrect, or materially misdescribed, we cover necessary return shipping.

Contact us promptly with order details and photos where available. Stop using an accessory that appears unsafe or damaged.

We provide an appropriate replacement, refund, repair where suitable, or return solution at no additional cost. Missing packaging does not automatically remove your right to a remedy for faulty or incorrectly supplied goods.

Approved return refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Approved refunds without a return, including successful order cancellations, are issued within 5–10 business days after approval. Business days exclude weekends and applicable public holidays.

Your bank or payment provider may need additional time to display the credit after we issue it.

We will explain any concern found during inspection and the proposed outcome. Contact support with additional information if you disagree.

If an approved refund remains missing after the stated processing and provider posting periods, contact us with your order reference so we can check its status.

Contact us about a different size, finish, or style. Exchanges depend on stock; we may arrange an authorized return and a separate purchase. Any price or shipping difference must be explained before proceeding.

Request cancellation immediately. We can attempt cancellation before fulfillment but cannot guarantee it once preparation or dispatch has begun. No cancellation fee applies to a successfully canceled unfulfilled order.

Nothing in this policy excludes rights or remedies that cannot lawfully be limited. A preference-return deadline or condition does not automatically prevent a valid claim about defective or incorrectly supplied goods.